STANBIC BANK GHANA, COMMIT'S TO CUSTOMER SERVICE EXCELLENCE

Pay attention to Customer Service issues as that will be the key differentiator in our drive to acquire and retain customers.Alhassan Andani,Chief Executive of Stanbic Bank Ghana, declares to staff.
Mr.Andani,who is very passionate when it comes to customer service issues indicated that as part of efforts to institute a culture of good customer service,there will be rewards for those offering remarkable service and sanctions for careless customer service.
“Every member of staff must be conscious of the service that we deliver to the customer,so long as you hold a Stanbic appointment letter and are in official engagement in its name,you are under service watch”.
Mr.Andani Emphasized that “leadership means challenging your self in your chore,challenging the status-quo,and raising the bar in all that you do.
Staff members should be mindful of excellent customer service in setting the standard”
By Mr. Andani's declaration to the staff of Stanbic Bank, on the importance and seriousness of Customer Service,it comes as no surprise when Stanbic Bank Ghana ,offered to sponsor the Official launch of the 4TH GHANA CUSTOMER SERVICE AWARDS, as part of the banks dedication to customer service issues and the development of customer service in Ghana.This year's GHANA CUSTOMER SERVICE AWARDS,is under the theme:“ GHANA, SAY YES TO CUSTOMER SERVICE EXCELLENCE”.
The GHANA CUSTOMER SERVICE AWARDS was first launched on the 19th November 2010 dubbed Voice of the Customer Awards;it is the only national awards dedicated to Customer Service Excellence, best practice and innovation in customer service delivery in Ghana.
In its fourth year, the GHANA CUSTOMER SERVICE AWARDS seeks to showcase achievements in Customer Service delivered by a businesses, organizations and service providers across Ghana.  Endorsed by the MINISTRY OF TRADE AND INDUSTRY, GHANA CHAMBER OF COMMERCE AND INDUSTRY,PUBLIC SECTOR REFORM SECRETARIAT, GHANA TOURISM AUTHORITY AND currently, the Brand GHANA OFFICE, The awards highlight the importance of providing outstanding customer service in today’s challenging economic climate.
The ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE GHANA ,a leading national advocate for customer service excellence is proud to be associated with STANBIC BANK in pursuit of customer service excellence in Ghana,for business growth and economic development.